Dealing with Account Deactivation and Suspension
Purpose: Handling deactivations during gaps between projects.
Audience
Existing Scholars
When to Use
If you receive a 'User Suspended' error when logging in.
Instructions
1. iMerit IDs are deactivated 30 days after a project ends to save license costs.
2. If you are assigned to a new project, your ID will be reactivated automatically.
3. Check your personal email for a 'New Credentials' notification.
4. Do not create a second account; this is a policy violation.
Troubleshooting / Exceptions
Suspended IDs cannot be reactivated by Project Managers; it requires an IIS ticket.
Escalation Path
Email scholars.hr@imerit.net if you are on an active project but your ID shows as suspended.