---
title: Tips for Passing the Face Matching (Selfie) Check
description: Learn about tips for passing the face matching (selfie) check and how to resolve related queries.
---

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# Tips for Passing the Face Matching (Selfie) Check

## Purpose: To avoid 'Suspected' or 'Failed' status during face matching.

**Audience**

Candidates

**When to Use**

During the 'Passive Liveness' stage of verification.

**Instructions**

1\. Find a neutral background.

2\. Remove glasses, hats, or masks.

3\. Hold your phone at eye level.

4\. Stay still and follow the head movement prompts on screen.

**Troubleshooting / Exceptions**

Blurry photos or poor lighting are the primary reasons for 'Suspected' flags which require manual human review.

**Escalation Path**

If your status is 'Suspected', our team will manually review the documents within 24 hours.

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