Tips for Passing the Face Matching (Selfie) Check
Purpose: To avoid 'Suspected' or 'Failed' status during face matching.
Audience
Candidates
When to Use
During the 'Passive Liveness' stage of verification.
Instructions
1. Find a neutral background.
2. Remove glasses, hats, or masks.
3. Hold your phone at eye level.
4. Stay still and follow the head movement prompts on screen.
Troubleshooting / Exceptions
Blurry photos or poor lighting are the primary reasons for 'Suspected' flags which require manual human review.
Escalation Path
If your status is 'Suspected', our team will manually review the documents within 24 hours.