---
title: Why My Verification Shows 'Failed' After Successful Submission
description: Learn about why my verification shows 'failed' after successful submission and how to resolve related queries.
---

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1. [Public Knowledge Base](https://scholarhelpdesk.imerit.net/kb?hsLang=en)
2. [Identity Verification (IDV) Troubleshooting](https://scholarhelpdesk.imerit.net/kb/identity-verification-idv-troubleshooting?hsLang=en)
3. [Candidates](https://scholarhelpdesk.imerit.net/kb/identity-verification-idv-troubleshooting?hsLang=en#candidates)

# Why My Verification Shows 'Failed' After Successful Submission

## Purpose: Resolving discrepancies between the submission screen and the tracker.

**Audience -** Candidates

**When to Use**

If your iDenfy screen said 'Success' but you receive a failure email later.

**Instructions**

1\. A 'Success' screen on iDenfy means the upload finished.

2\. The data is then reviewed by an AI and/or a human.

3\. Check your email for a specific rejection reason (e.g., 'Document Tampered' or 'Unsupported ID').

4\. Do not try to re-use the same document if it was rejected for being unsupported.

**Troubleshooting / Exceptions**

Sometimes the system flags a submission for 'Manual Review' which may take up to 1 business day.

**Escalation Path**

Email [ask.scholars@imerit.net](mailto:ask.scholars@imerit.net) if your status hasn't updated 48 hours after a successful submission.

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    - [Existing Scholars](https://scholarhelpdesk.imerit.net/kb/payments-rates-invoicing?hsLang=en#existing-scholars)
    - [All Scholars](https://scholarhelpdesk.imerit.net/kb/payments-rates-invoicing?hsLang=en#all-scholars)
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    - [All Scholars](https://scholarhelpdesk.imerit.net/kb/ethics-policies?hsLang=en#all-scholars)
- [Identity Verification (IDV) Troubleshooting](https://scholarhelpdesk.imerit.net/kb/identity-verification-idv-troubleshooting?hsLang=en#main-content)

    - [Candidates](https://scholarhelpdesk.imerit.net/kb/identity-verification-idv-troubleshooting?hsLang=en#candidates)
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    - [All Scholars](https://scholarhelpdesk.imerit.net/kb/technical-support-credentials?hsLang=en#all-scholars)
    - [Existing Scholars](https://scholarhelpdesk.imerit.net/kb/technical-support-credentials?hsLang=en#existing-scholars)
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